I am a designer, a user advocate and a part time artist with over 20 years of of experience across a spectrum of design. I practice user centered design principles basing design decisions on user needs and business goals for our ever-changing digital landscape.
Take a complex and feature rich software and boil it down to the estentials for recruiters on the go.
Peoplefluent's recruiting management software is a tool that simplifies a recruiter's amdinistrative tasks to streamline requsition creation and management from the initial posting to the completed hire. We wanted to take this complex RMS software and craft a mobile experience for the recruiter, but creating a fully functional mobile version was out of the question - the software is just to complex and detailed. We needed to create something more streamlined highlighting the most critical tasks that a recruiter might want to have access to while they were away from their laptop.
Through a series of customer surveys, on-site interviews and user study we were able to determine what would be most useful and practical for a typical recruiter. Tasks such as candidate review, status updates, candidate advancement and email functions, etc. were all prioritized. Once we had our key functions in hand, a series of wireframes and clickable prototypes were created. Recruiters were given specific as well as open ended tasks to complete using the prototypes and were asked to determine the overall ease of use and usefulness of the experience.
I was the lead UX designer on the project working with the other members of the UX team, RMS product managers and the engineering team developing surveys, wireframes and interactive prototypes.
Peoplefluent's Workforce Compliance group has a Windows desktop based diversity metrics and reporting software application called AA Planner that hadn't changed very much since it was first created. They were looking to update and modernize the software via a complete redesign, moving it to a web based solution (SaaS). By doing this they hoped to attract new customers to the software and expand their small to mid-size customer base.
My first task was to learn the software via in house training, user observation and by performing a heuristic analysis. A how, what, why scenario. Working with the product manager and dev team, we defined the requirements based on task analysis how the software was going to change. Simple personas and user journeys were developed and an overall structure was laid out. Once we had a basic plan in place, I began the visual development, taking into account style guide compliance and overall interaction. A functional prototype using the new designs was created and we performed some internal review and customer use tests.
Working with the dev team we streamlined the functionality and made the linear flow of the software more intuitive with clear progress indicators and detailed steps.
I was the only full time UX designer assigned to the project working with Product Managers and other members of the UX team as necessary for design feedback sessions.
Case Study Available
Take the current Productivity Platform website and convert the dashboard page and it's content to more mobile friendly experience.
The Productivity Platform home dashboard page was displaying responsively on mobile devices simply by shrinking down the content. This was not ideal as the page often displayed large amounts of text and images via multiple widgets. Realistically viewing the content required a lot of zooming into scrolling across the page. The UX team was tasked with improving the user's mobile experience.
Working with product managers and detailed information of customer's site requests, the UX team created a defining hierarchy of what the user's main needs and goals would be in relating to the content. What's most important vs least? How do they use the dashboard content and why? Does the current dashboard meet their needs or do we need to rediscover the user's needs? These questions were explored with product manager and customer interviews and surveys as we defined the new mobile structure via wireframe and prototype development.
I spilt the work with another senior UX designer, each of us taking responsability and the lead for different parts of the project.
Peoplefluent's RMS software was losing sales pitches to new clients. At the same time current customers were declining to re-up their contracts at an alarming rate. Post mortum interviews indicated a significant factor was how dated the software looked with comments like the software looked as if it came right out of the 1990s.
The UX department had already starting down the road creating a universal style guide and pattern library for Peoplefluent's product suite. The company had recently acquired several compaines whose software was to be added to the company's offerings. The problem was each product had it's own specific look and feel. We wanted to unite all of the PF products so they looked like they came from the same family. An RMS update would be a good testing ground to help define our style. Meeting with internal product stakeholders and interviewing the sales team to go over post mortum notes, we defined a clear roadmap to follow.
It was determined early on that a complete overhaul of the interface was out of scope so I set upon the task of making smaller, more realistic changes. Re-skinning the the interface was priority #1, but we also decided to tweak some functionality here and there where we could to make the interface more intuative without making our current customers confused.
I was the sole UX designer on the project. Dueing the design phase I worked with UX team to make sure the style remained in compliance with other concurrent efforts at style guide definition.
Peoplefluent has grown it's product base via acquisition of other software companies. As their portfolio grew, the company wanted to integrate the software together under one unified login and user interface. Thus began the process of universalizing the user experience of Peoplefluent's various products. One of the tasks defined early on was to create main page dashboards for each product, something similar to what Peoplefluent's Talent Management software was already doing. The purpose of this personalized content was to provide easy, top level access to commonly referenced analytics and actions. These dashboards were designated as 'The Mirror'.
We began the process of speaking with stakeholders and product mamangers to determine their overall vision and desired functionality. After weighing the benfits and costs of using a 3rd party API or an in house solution, it was determined we would use SocialText, a recent Peoplefluent acquisition that specialized in enterprise social network software, as our base UI. Important data, analytics and common user tasks were defined for each software offereing and individual micro apps and data 'widgets' were designed and implemented. Sociltext's limitations proved challenging at times, and redevelopment or scrapping of some initial concepts was a common occurance.
The Mirror became a defining factor for Peoplefluent's offerings and was highlighted in sales and the industry as an important differentiator to our competitors.
I worked with the Director of UX to develop the overall experience and visual style of the mirror. Indivudual widgets and microapps were then defined by the entire UX team on a product by product basis. I was primarily responsible for the RMS dashboard.
Senior UX and principal visual designer for PF web based and mobile product suite.
Web, interactive presentations and motion graphics design including front end development.
Trial litigation support including informational graphics, interactive presentations and broadcast ready motion graphics.
Lead designer and project manager for rich media museum exhibit installations including interactive kiosks, motion graphics and Flash based games.
Information architecture and user interface for cd-roms, websites, motion graphics and interactive presentations.
Web, interactive and multimedia design.
Managed the day-to-day activities and long-term goals of the Experience Design team along with the Creative Director.
Lead designer on interactive kiosks, motion graphics and cd-rom development as well as assisted in the day-to-day running of the company.
Concentration in photography and sculpture with a minor in theatre.
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